Coaching for Hospitality Leaders Navigating Change, Pressure, and Possibility — ‘the key to operating at your best’

It can feel lonely at the top.

I work with General Managers, operations leaders, and senior hospitality professionals navigating high-stakes decisions, challenging senior relationships, team uncertainty, and pressure to attract and retain top talent. My coaching supports them to deepen their leadership impact, refine their communication, and protect their wellbeing in the face of complexity and constant demands.

Hospitality insight from the inside

For over 20 years, I’ve supported leaders navigating growth, pressure, and change – first in Communications, and now as a coach.

I had a front-row seat to the realities of hotel leadership for over a decade at IHG Hotels & Resorts. Working closely with the executive committee, owners and hotel GMs as a Communications business-partner, two things really stood out:

1. the complex, relentless role of the GM: leading teams, driving performance, managing relationships, fighting fires, building loyalty – all while keeping operations running smoothly and safely… and often with little support.

2. the impact of working with a leader who sees your potential, and unlocks it.
That kind of leadership doesn’t just boost performance – it changes people.

It builds loyalty, brings clarity, drives results – and it’s at the core of why I coach.

Clients have found our work has helped them to…

  • Think more clearly in high stakes situations

  • Communicate with greater impact — whether influencing upwards, leading teams, or handling difficult conversations

  • Strengthen relationships with senior stakeholders, peers, and direct reports

  • Gain clarity on career direction, leadership style, and what they want next

  • Show up with more presence and authority, especially in senior meetings or public-facing moments

  • Lead with more calm, confidence, and intention, even when everything feels urgent

  • Navigate complex change with more resilience and a clearer sense of direction

  • Create space to reflect and reset, rather than constantly reacting to what's urgent

  • Reconnect with their strengths and values — and lead in a way that feels authentic

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